Return Policy
We hope you love your new purchase, but if something isn’t quite what you were hoping for, we are happy to accept returns!
It’s easy, we promise! There are just a few rules…
- You can start a return anytime by visiting our returns portal.
- You have 30 days from the date of purchase to return an item.
- Exchanges are hassle-free & free of charge! Returns for a refund will incur an $8 shipping fee that will be deducted from your total refund amount (multiple items can be included in one return).
- Returned items must be unworn and in the condition you received them in. Original tags should be attached.
- If possible, place the item(s) in the original product packaging.
- For your convenience, you can print your own return shipping label from our website by visiting gentsensemble.shop/login to start a return.
- If you choose not to use our label, that’s okay! However, we do recommend purchasing a tracking number as we are not responsible for lost shipments.
- Return address: error
- Items marked down 40% or more will be final sale and cannot be exchanged or refunded. If these items are shipped back to our facility, we will return them to you.
- Please note that all shipping charges are non-refundable.
Exchanges
When creating your return, you will be asked if you want to exchange, return, or shop for a different item. If choosing to exchange, you will not be charged for shipping. Click here to begin your exchange.
Refund Timing
Please allow 10-15 business days from the time we receive your return for refund processing.
We will credit your original form of payment on the order.
Defective/Damaged Items
If you received a defective or damaged item, please contact us at